Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to share feedback on how we rank Australian online casinos? This page explains the best way to reach us and what happens once your message lands in our inbox.
The Best Way to Reach Our Team
Email is the most reliable way to contact us. Send your message to [email protected] and a member of our team will read it personally — we do not rely on automated replies to do the talking for us.
A little context helps us help you faster. Let us know upfront whether your message relates to a specific casino review, a payment method like PayID, a bonus term, or something else entirely, and we can point it to the right person straight away.
What You Might Want to Contact Us About
We hear from a wide range of Australian players and readers. Some of the most common reasons people get in touch include:
- Questions about a specific casino — If you would like more detail on how an offshore operator handles PayID deposits, withdrawal times, or wagering requirements before you sign up, ask us directly.
- Corrections and updates — Bonus terms, licensing details and payment options at online casinos change often. If something on the site looks out of date, we want to know so we can check it.
- Suggestions for future coverage — Keen to see a comparison of a particular payment method, a new operator, or a specific type of pokie or table game? Tell us what you would find useful.
- Partnership or editorial enquiries — If you represent an operator or a relevant business and would like to discuss working with us, introduce yourself and outline what you have in mind.
- Responsible gambling concerns — If you or someone close to you needs support around gambling behaviour, mention this in your message and we will point you towards appropriate Australian responsible-gambling services.
What Happens After You Send a Message
Every message we receive is read and considered before a reply goes out. We aim to respond within a couple of working days, though this can stretch slightly during busier periods — we would rather take the time to give you a proper answer than send something rushed.
If your enquiry concerns a casino we have reviewed, we will check our current information before responding, since terms such as bonus caps, wagering requirements and payment processing times can shift with little notice from offshore operators.
Before You Reach Out — A Few Things Worth Knowing
We review and compare online casinos available to Australian players, but the operators themselves are based offshore and licensed outside Australia. We do not operate any casino, hold player funds, or process deposits and withdrawals — those matters sit entirely between you and the casino you choose to join. If you have an account-specific issue, such as a delayed withdrawal or a bonus dispute, that operator's own support team is best placed to resolve it directly.
If you are weighing up where to play and want a starting point, our Best Non GamStop Casinos 2026 page is a good place to compare options before you sign up anywhere.
Players should be 18 or over to gamble online, and we would always encourage checking an operator's licensing details, deposit limits and self-exclusion tools before committing any money.
Our Commitment to Getting Things Right
Online casino terms, bonus structures and payment methods move quickly, and PayID availability in particular varies between operators and can change over time. We rely on readers flagging anything that looks off just as much as our own checks, so if something you have read here does not match what you experience at a casino, please tell us. It genuinely helps keep the site useful for the next person comparing their options.
Thanks for taking the time to visit this page — we look forward to hearing from you.